How can we help?

Use your email address, or sign in with Google or Apple. With email, we send you a 6-digit code to confirm it's you. There's no password to remember.

Tap "Show my code" on the Home screen and show it at the counter. Staff scan it and add points for your visit or purchase. Each business sets its own earning rules, shown on its card.

Open the business's card and tap Redeem next to a reward you have enough points for. That sends a request, which staff confirm at the counter. You can cancel it until they do. Staff can also offer you a reward, which you approve in the app.

Pull down to refresh the card or the Activity tab. If they're still missing, ask the business. They can see the visit and add or adjust points. If that doesn't fix it, email us with the business name and the date of your visit.

Each business decides. Some keep points forever, others expire them after a set time without a visit. The card shows the expiry date and the app reminds you before points lapse.

An optional feature, off by default. When it's on, your phone notices the Bluetooth signal at the counter of a business where you already have a card, so staff can see you're there without scanning your code. You can turn it off at any time. See the Privacy Policy for how location is used.

Allow location access for the app in your phone's settings, then try a larger distance (up to 25 km). Nearby only lists businesses with a live rewards programme.

Download Safyah Rewards Merchant, choose a plan, add your business and its location, then publish a programme. You can scan your first customer straight away.

Invite them with a code from the Team screen. They sign in to the merchant app on their own phone and can scan customers and confirm rewards. You can remove them at any time.

Plans are billed through the App Store or Google Play. Cancel or change them in your store account's subscription settings. The plan stays active until the end of the period you've paid for.

Sign in to the same account, open the Plans screen and tap Restore purchases. Use the same Apple ID or Google account you bought the plan with.

In either app, go to Account → Delete account. This can't be undone. What we delete is described in the Privacy Policy and Merchant Privacy Policy. Deleting your account doesn't cancel an App Store or Google Play subscription, so cancel that in your store account first.

Yes. Email support@safyah.com from the address on your account and we'll send it to you.